disclaimer: yes, I know that's not a monkey, but depressedorangutan.net was not nearly as catchy.
Oct 15
-
Me:
Hi, I'd like to downgrade my account to personal, please.
-
Rep:
Okay, let me check my resources. *places me on hold*
-
Rep:
Okay, you were wanting to downgrade your account to personal?
-
Me:
Yes. So, what's the difference between the two account types?
-
Rep:
Let me check my resources. *places me on hold again*
-
Rep:
*explains the difference through a script*
-
Me:
Okay, that's fine, let's do it.
-
Rep:
Okay, please click on the 'Contact Us' link at the bottom of the page. *continues to direct me through a few pages*
-
Rep:
What does it say now?
-
Me:
It tells me to call you.
-
Rep:
*pause* Okay, I will change your account from premiere to personal now.
-
Me:
Okay. If I may ask, why did you direct me through those page?
-
Rep:
I thought it would let you do it there, but now that it says that we can do it, I can do it from here.
